Returns and Refund Policy
Returns and refund policy
Our policy lasts 14 days. If 14 days have gone by since receiving your item(s), unfortunately we can’t offer you a refund or exchange.
If a return is being organised we must ask that items are returned in new condition in original packaging and tags attached.
To organise a return simply contact us at firstname.lastname@example.org
Please note we do not cover the cost of returning a package.
Our returns address is in the UK.
Shipping: Typically all of our products will be dispatched within 1-4 days and received within 5-14 business days. This is all under our standard shipping.
Once we receive your return a refund will be issued. It can take up to 8 business days for the funds to show in your account.
In the unlikely event a customs charge is placed on your order preventing delivery. We do not cover the cost of this charge.
If you have entered your address incorrectly and not informed us. We are unable to issue a refund once the order has been shipped.
If we have set up a free exchange for either a new size or different product. You will no longer be eligible for a return/refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note we do not accept returns or exchanges for any swimwear or lingerie products.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.